Refunds & Cancellation Policy

1. Who this is from

Relay is operated by Biren Nayak, trading as “Relay”, a sole proprietorship registered in Bengaluru, Karnataka, India (Udyam Registration No. UDYAM-KR-03-0755662). Payments are processed by Razorpay. Questions: hello@relayinsta.com.

2. The free trial

Every account starts with a 14-day free trial. No card is required and no payment is taken, so there is nothing to refund. When the trial ends your automations pause automatically — your rules, wording and settings are kept, and one click restores them if you upgrade. You can simply stop using Relay at any time during the trial with no charge and no action needed.

3. Cancelling a paid plan

The Creator plan is billed in advance — monthly (₹499) or yearly (₹4,990). You can cancel at any time:

• from the Account page inside Relay, or
• by emailing hello@relayinsta.com from your registered address.

When you cancel, your plan stays active until the end of the period you have already paid for. After that the account moves to the free tier and your automations pause. We do not delete your data when you cancel; disconnecting your Instagram account deletes it (see the Privacy Policy).

4. Refunds

Because the 14-day trial lets you evaluate Relay in full before paying, we do not offer refunds or pro-rated credit for the current billing period once a Creator payment has been made — cancelling stops future charges but does not refund the period already in progress.

We will, however, refund in good faith where:

• you were charged more than once for the same period (a duplicate charge);
• you were charged after cancelling, or after your account was disabled by us;
• a fault on our side made the Service substantially unusable for a continuous period, and you tell us within that billing cycle.

Approved refunds are made to the original payment method within 5–7 business days of approval. We may instead offer account credit or an extension of your plan where you prefer it.

5. Failed renewals

If a renewal payment fails, we retry it over a few days and email you. If it still cannot be collected, the subscription lapses to the free tier and your automations pause — nothing is deleted, and you can resubscribe at any time.

6. How to cancel or ask for a refund

Cancel from the Account page, or email hello@relayinsta.com. For a refund under section 4, email us from your registered address within 7 days of the charge with your account email and the payment reference. We aim to respond within 3 business days.

7. Changes

If this policy changes, the “last updated” date above changes with it. Changes do not affect a refund request already submitted.