Terms of Service

1. Who provides Relay

Relay (“the Service”, “we”, “us”) is operated by Biren Nayak, trading as “Relay”, a sole proprietorship registered in Bengaluru, Karnataka, India (Udyam Registration No. UDYAM-KR-03-0755662). Contact: hello@relayinsta.com.

2. What Relay does

The Service connects to Instagram professional accounts through Meta’s official Instagram Platform API and, based on rules the operator configures, posts public replies to comments and sends private-reply direct messages.

3. Acceptable use

You agree that you will not use the Service to:

• send unsolicited, deceptive, or bulk promotional messages;
• contact people who have not interacted with the connected account, or who have asked not to be contacted;
• violate Meta’s Platform Terms, Community Guidelines, or the Instagram Platform Policy;
• automate any account you do not own or are not authorised to manage.

The Service enforces Meta’s limits (one private reply per comment, within the 7-day window) and honours opt-outs, but you remain responsible for the content of your rules and messages.

4. Your account and data

You are responsible for keeping your sign-in method secure. Data handling is described in the Privacy Policy. You may disconnect an Instagram account at any time, which deletes its stored tokens, rules, and activity records.

5. Availability, changes, and no warranty

The Service is provided on an “as is” and “as available” basis, with no warranties of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, timely, error-free, or that any particular comment will be detected or any message delivered. The Service depends on the Instagram Platform API, which Meta may change, limit, or withdraw at any time; features may be added, changed, or removed.

6. Payments

Paid plans are billed in advance through our payment processor. Prices may change on notice for future billing periods. Cancellations and refunds are covered by the Refunds & Cancellation Policy, which forms part of these terms.

7. Your responsibility

You are solely responsible for the automations you configure, the wording of every reply and message sent from your connected account, your compliance with Meta’s policies and applicable law, and your relationships and communications with the people who interact with your account. Relay is a tool that acts on your instructions; it does not review or endorse your content, offers, or claims.

8. Disputes with third parties, and indemnity

Relay is not a party to, and has no responsibility or liability for, any dispute between you and a third party — including your followers, commenters, customers, other users, Meta, or any regulator — arising from or relating to your use of the Service, your messages, your offers, or your account. Any such dispute is solely between you and that third party.

You agree to indemnify and hold harmless Biren Nayak and Relay from and against any claim, demand, loss, liability, or expense (including reasonable legal fees) arising out of or connected with your use of the Service, your content or messages, your breach of these terms or of Meta’s policies, or your breach of any law or of any third party’s rights.

9. Limitation of liability

To the maximum extent permitted by law, Biren Nayak will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive loss, or for any loss of profits, revenue, data, goodwill, or business opportunity, or for any action taken by Meta against a connected Instagram account, however caused and whether or not foreseeable.

To the maximum extent permitted by law, our total aggregate liability to you for all claims arising out of or relating to the Service is limited to the fee you paid us for the Service for the billing period during which the event giving rise to the claim occurred (that is, one month’s fee on a monthly plan, or one year’s fee on an annual plan). If no fee was payable for that period — including while you are on the free trial, or after your subscription has lapsed or been cancelled — our liability is zero. Nothing in these terms limits liability that cannot be limited or excluded under applicable law, including the Consumer Protection Act, 2019.

10. Termination

You may stop using the Service and disconnect your accounts at any time. We may suspend or terminate your access, with or without notice, if these terms or Meta’s policies are breached, or if required to protect the Service or other users. Sections 5 to 9 and 11 survive termination.

11. Governing law and disputes

These terms are governed by the laws of India. Before starting any formal proceedings, you agree to first contact us at hello@relayinsta.com and attempt in good faith to resolve the matter for at least 30 days. Any dispute not resolved that way is subject to the exclusive jurisdiction of the courts at Bengaluru, Karnataka, India.

12. Changes to these terms

We may update these terms; the “last updated” date will change with them, and material changes will be notified by email or in the app. Continuing to use the Service after a change means you accept the updated terms.